Post Sales Support
If the worst happens, Andrews Automation has a team of multi skilled engineers that will strive to get you up and running as quickly as possible, due to our systems having remote access functionality, this enables us to not come into the situation blind.
At the heart of every successful partnership lies a robust Service Level Agreement (SLA),they are promises made by providers to deliver excellence consistently by guaranteeing a rapid emergency breakdown service response time of 12 hours on-site, ensuring minimal downtime and maximum efficiency you can get back on track with confidence.
If you struggle to find emergency cover, our team of skilled Ex-maintenance engineers would be happy to take a look for you.
POST SALES SUPPORT
Servicing
Performing regular service and maintenance on your conveyor system is crucial to minimizing the risk of breakdowns and identifying parts that may need replacement before they fail.
Our maintenance services include:
Annual service contracts
Ad-hoc/reactive service visits
Visual inspections
Scheduled/preventative maintenance visits
Wear part replacement programs
System health checks
Remote dial-in health checks
POST SALES SUPPORT
Training
Staffing changes, but why should your productivity, we offer as standard system training with all new systems, but when staff come and go, we can offer additional training where our engineers can go though a variety of technical difficulty from standard operator training to maintenance & breakdown training.
POST SALES SUPPORT
Spare Parts
Spare parts are a critical part of your operation, All equipment will have various components that require swapping at some point, during the training phase of the system, our engineers will walk through the system with on-site maintenance to highlight any components that will require attention, this partnered up with us carrying a stock of standardized spares allows us to deliver to your site, to get you up and running as quickly as possible.
We can also assist with non Andrews systems to enable you to find potentially a better supplier for obsolete parts.
POST SALES SUPPORT
Remote Customer Support
Our remote platform support ensures a swift response to your system needs, significantly reducing potential downtime. The software creates a live connection between your system and our team, allowing us to diagnose and address issues in real-time. This approach enables us to resolve more than 80% of system faults remotely.
We are your trusted engineering partner
Andrews Automation Ltd are able to offer an in-house design service with the facility to design Belt Conveyor Systems to suit your needs
AAL are able to offer a reliable, long-term solution based on the client product to be transported. AAL also incorporate specially designed end-stops and flip stops that allow for easy and safe handling of a multitude of loads.
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